We want every bath to feel like a tiny vacation. If your order doesn’t arrive in perfect, fizz-ready condition, here’s exactly what we’ll do, and what we’ll ask you to do, so we can make it right quickly.

Quick-glance summary

• 15-day window from the delivery date to report an issue.
• We will replace or refund the product cost; original shipping charges are not refundable (carrier fees).
• No need to ship anything back unless we specifically request it.
• Proof helps us move fast: a photo or a short (about 15-second) video is usually enough.
• Digital gift cards are final sale.

What’s covered

We’ll take care of you if any of the following happens:

• Damage in transit (broken bath bombs, soap bars, shower steamers).
• Wrong item sent.
• Missing items.
• Allergic or irritant reaction reported within 48 hours of first use (we’ll refund the product cost and add you to our internal “no-fragrance” list to help avoid repeat issues).
• Products that arrive moldy or rancid (extremely rare).

What’s not covered

• Change-of-scent preference.
• Used products (unless you’re reporting an allergic/irritant reaction within 48 hours of first use).
• Claims submitted after the 15-day window.
• Items purchased second-hand or from unauthorized resellers.
• Minor cosmetic flaws that do not affect use.
• Gift cards and promo boxes marked “final sale.”

How to start a claim

1. Email hello@briandallys.com with “Return – [Order #]” in the subject line.
2. Attach a quick photo or video showing the issue.
3. Include the best shipping address if you’d like a replacement.

Response time: within 48 hours, Monday–Friday, 9:00 a.m.–4:00 p.m. EST.

Resolution options

Once approved, we’ll offer one of the following:

• Replacement shipped within 48 hours (Mon–Fri, excluding postal holidays).
• Refund of the product cost to your original payment method (typically 3–5 business days). Original shipping fees are not refunded.
• Store credit code plus an extra 10% “sorry” bonus if you plan to reorder.

Replacement timing

Approved replacements ship within 48 hours Monday–Friday, excluding postal holidays.

Partial-shipment issues

If only one item in a multi-item order is damaged, missing, or incorrect, we will replace or refund only that item. The rest of the order remains unaffected.

Return-to-sender exceptions

We may ask you to mail an item back only if:

• The batch is under internal quality review, or
• The claim value exceeds $60.

If a return is required, we’ll email you a prepaid USPS label. Just drop the package at any post office.

Subscription boxes & bundles

• One damaged item in a box or bundle? We’ll replace just that item. No need to return the rest.
• You can cancel anytime before the 25th of the month to avoid being charged for the next shipment.

Policy changes

We may update this policy to remain fair and legally compliant. Any changes apply to orders placed after the “Last updated” date shown at the top of this page.